Frequently Asked Questions

Who is Salus Alpha direct , Salus Alpha Financial Services (Europe) GmbH, Salus Alpha Capital and the depository bank?

Is Salus Alpha Financial Services (Europe) GmbH liable to any financial market authority?

How are deposits protected?

Does Salus Alpha direct holds at any given time securities and/or money related to clients?

How are complaints handled?

Why is Luxembourg chosen for the depository bank?

Which documents are needed for account opening?

How can I open a securities account?

Which different types of securities accounts can be opened?

Which types of money transfer are used on the platform and how are they processed?

Which different investments are offered at Salus Alpha direct?

Can I swap investments from one to another and how long does it take?

How are proceeds handeld from a sell transaction?

Why Salus Alpha is different compared to other financial companies?

Which functionalities does the Salus Alpha direct platform offer?

What does Robo Advisor mean?

What is the difference between Advisory and non Advisory?

Which fees will be expected during the investments?

How secure is the platform of Salus Alpha direct and which technologies and standards are used?

How can I access the platform of Salus Alpha direct?

What is direct Academy?